All units purchased from H3 Water System are covered by a comprehensive 75-day return policy. Depending on where you are using the unit, your unit will be custom-made. We offer a comprehensive 60-day return policy to our overseas customers (UK, Australia, and Canada). Any issues with the filtration systems can be resolved by our technical support staff. There will be a 15% restocking fee and the customer is responsible for shipping costs when a unit is returned.
- We cannot accept returns without prior authorization. Unauthorized returns will not be accepted.
- When purchased wholesale, all sales are final. Our standard return policy still applies to items purchased at a reduced retail price.
- PayPal financing is eligible for refunds according to our refund policy.
- If the filters are unopened, they can be exchanged for new ones or store credit.
- We do not accept returns on commercial whole-home water filtration systems, wholesale orders, or vending machines.
- In the case of a return, the customer is responsible for shipping and handling costs.